1  How is the shipping cost and delivery time?
We take DHL as the carrier. The shipping cost please refer to the updated info in product page. The whole delivery time normally takes about 3-7 days including processing time.
2  My shoes are a little tight. What should I do?
If your new shoes are a little tight, then stretching is a great way to make them be wearable quickly. The tip comes from a YouTube video by Michelle Phan, which is based on the principle of water expanding when frozen. Basically you fill up watertight bags with water, put them inside the toes of the shoes and then put them in the freezer overnight. As the water expands, it will gently stretch your shoes.
Besides, you can take your shoes to a local cobbler who can stretch your shoes by up to half a size. Please let us know the cost for this (email us a copy of the receipt) and we'll be happy to give you a discount for next order.
3  How to choose fit high heel shoes?
4  What sizes do you offer?
We can make women size for US4 to US15.
Just select your normal shoe size or the size you wear most . If you're really stuck and don't know how to choose, please feel free to contact us. It’s our honor and pleasure to provide suggestion.
5  Is there any value added service?
6  Do you offer a wholesale program?
Yes, and the minimum number is 20 pairs. you can contact us for further details.
7  Is the information I send over the Internet safe?
8  How to take care of shoes?
Traditionally, taking care of shoes means conditioning, cleaning, waterproofing and polishing. High temperature, strong sunshine and sweat erode the surface of leather and make the shoes loose .In order to prolong the serviceable life of shoes, wearing several pairs of shoes alternatively in the daily life is an easy method to keep the shoes from quick aging. Keep the shoes clean and stay away from the water and humid environment. Remove the big mud on the surface and then clean the shoes with soft cloth. Regular oiling is another way to make your shoes smooth and bright. Besides, banana skin is the natural lubricant for the maintenance of leather. You are suggested to prevent them from sharp objects.