Frequently Asked Questions

1  How long will it take to receive the products if I placed an order on FSJ?

5-15 working days or Within 20 working days in general
After you placed the order, we need 3-7 working days for producing your shoes (after order placed, every shoes would be produced by hand to ensure the quality).
And We provide 2 shipping methods for choosing.
1. Via DHL(+$6) ,it would take 2-5 days to deliver in general.
2. Via Free-shipping ,it would take within 10 days to deliver in general.

2  My shoes are a little tight. What should I do?

If your new shoes are a little tight, then stretching is a great way to make them be wearable quickly. The tip comes from a YouTube video by Michelle Phan, which is based on the principle of water expanding when frozen. Basically you fill up watertight bags with water, put them inside the toes of the shoes and then put them in the freezer overnight. As the water expands, it will gently stretch your shoes.

Besides, you can take your shoes to a local cobbler who can stretch your shoes by up to half a size. Please let us know the cost for this (email us a copy of the receipt) and we'll be happy to give you a discount for next order.

3  How to choose fit high heel shoes?

There are so many kinds of heels like stiletto heels, chunky heels and so on. To be a queen, you are suggested to chose stiletto heels, for highlighting your female temperament ,while if you want to be pretty and cute, chunky heels may be the best choice for you. What’s more, if you extremely pay attention to the comfort, the flat heels is fit for you.

4  What sizes do you offer?

We can make women size for US4 to US15.

Just select your normal shoe size or the size you wear most . If you're really stuck and don't know how to choose, please feel free to contact us. It’s our honor and pleasure to provide suggestion.

5  Is there any value added service?

Yes, we can provide some value added service, such as changing the materials whose cost depends on the material type, changing the color or heel height, changing the shoes width, scripting name, even create a novel one from you idea. For more detail, please contact us.

6  Do you offer a wholesale program?

Yes, and the minimum number is 20 pairs. you can contact us for further details.

7  Is the information I send over the Internet safe?

All the information you send over our website is strictly confidential and is protected by our SSL certified web site through the industry's most powerful encryption VeriSign. Any other information given such as email is strictly kept in secret and will not be used or given to any 3rd party. Please glance our Privacy Policy for more information.

8  How to take care of shoes?

Traditionally, taking care of shoes means conditioning, cleaning, waterproofing and polishing. High temperature, strong sunshine and sweat erode the surface of leather and make the shoes loose .In order to prolong the serviceable life of shoes, wearing several pairs of shoes alternatively in the daily life is an easy method to keep the shoes from quick aging. Keep the shoes clean and stay away from the water and humid environment. Remove the big mud on the surface and then clean the shoes with soft cloth. Regular oiling is another way to make your shoes smooth and bright. Besides, banana skin is the natural lubricant for the maintenance of leather. You are suggested to prevent them from sharp objects.