Customer Service

Shipping & Delivery

FSJ ships all items by DHL shipping, which is one of the fastest shipping method in the world. It’s delivery time is between 3- 6 days

Refund & Exchang

Policy
	Condition	How to Apply	What should you provide?	The Shipping Fee	How long?
Exchange	1. Within 15 days from the delivered date. 2. item is unworn, unwashed, unaltered, undamaged by buyer.;	Contact our support team: support@fsjshoes.com	The package with your Order Number, your account on fjs,and some photo including the external packing and all information in the parcels for quick return or exchange. We will be very appreciated if you can write down your return reason.	Borne by us	We will prepare the new items that you exchange and deliver them ASAP after we receive you exchange parcel.
Refund		Contact our support team: support@fsjshoes.com		Borne by buyer	Within 2-7 working days after we receive your returning parcel

Contact

My Account

Contact Information

Support Email:
support@fsjshoes.com
Phone:(+1)702-771-7099
ANNOUNCEMENTS: We are sorry, but due to the COVID-19 and in order to protect our employees our telephone lines are currently closed. We welcome you to contact us by email.
Working Days/Hours:
Mon - Sun / 10:00AM - 4:00PM
USA Warehouses:4375 S BUFFALO DR STE 107, LAS VEGAS, NV 89147-6230 United States
China Office:No.516 5th Floor, 1st Build., No.666, Tianfu Street, Gaoxin District, Chengdu, CHINA, （+86）028-87532637

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